FAQ

Frequently Asked Questions

If you don't find your question answered here, please feel free to email me.  

   Thanks,  Steve

Q.  How do I order a drawing of my home?

A.  The easiest way is via email.  Simply email me to start the process.  Visit our Ordering & Pricing page for details.

Q.  How long will it take to get my pen & ink drawing?

A.  Generally within a week to 10 days depending on my work load.  I will notify you via email on when you can expect the drawing.  Drawings can be expedited - no extra charge.

Q.  I unfortunately have road signs and a telephone pole in my yard.  Can you eliminate those when you do the drawing?

A.  Yes.  Road signs and telephone poles generally do not enhance a picture, and are easily “erased” from the view.

Q. You offer multiple sizes of pictures.  What are the actual dimensions of the pictures?

A.  The dimensions refer actually refer to the size of the paper that will fit inside the back of the frame.  An 8 x 10 inch picture denotes that the actual size of the paper is 8 x 10.  The drawing itself is 5x7.

Q.  What are the note cards? 

A.  I use the completed the drawing to create note cards as a companion product for the original artwork.  Not too unlike the museum gift shop concept!  (Click here for an example.)

Q.  Will you be sitting at my home while you create the pen and ink drawing?

A.  No.  I work off of photographs.  Cold winter days, rainy spring days, and sweltering hot summer days are not conducive to drawing outside – although warm, sunny autumn is nice. . . but good photographs work very well.

Q.  Will you return my photograph(s)?

A.  Absolutely.  All customer photos are returned with the pen & ink drawing. (Click here for more information on photos.) 

Q.  I want a pen and ink of my childhood home, but I only have one copy of it.  I'm afraid to send it in the mail in case it doesn't reach you.  What should I do?

A.  Please do NOT send me your only copy.  You can scan the photograph and email the file to me.  Or go to a place like Kinko's where they are able to scan your photo and give you a file to send me.  Better yet, they will make copies of your photo – just send me a copy. 

Q.  What if I don't like the drawing?

A.  I want you to be completely satisfied.  If you don't like the drawing simply return it and the note cards and I will return your money in full. 

Q.  What is your privacy policy?

A.  We will not share with any company, individual or organization any information about our clients or subscribers, present or past, without their express written permission.

Q.  Are your drawings copyrighted?

A.  Yes.

Q.  How can I contact you?

A.  I'm very reachable!  I can be contacted via email, snail mail, or by phone. 

Email:   steve@shrandahl.com

Snail Mail:  

     Steve Randahl

     255 S. Wulff

     Cary, IL  60013

Phone:   847-769-6285

Q.  What kind of pens to you use?

A.  I use a combination of quill pens and Rapidograph pens.  I find that the Rapidograph pens give me needed control that a regular quill pen does not.  The quill pens offer better ink coverage as well as enable me to give each drawing its needed depth.

Q.  How long does it take you to do a drawing?

A.  Depending upon the size and detail, anywhere between 10 to 30 hours.

If you didn't find your question answered here, please feel free to email me.   

     Thanks, 

     Steve

FAQ